Shipping Policy
Shipping & Handling
EcomLT LLC ships to most countries around the world using the fastest delivery methods available to us.
Tracking:
Please follow these instructions:
- Copy either your:
- order number,
- tracking number or
- email address.
- Open the tracking page
- Paste any of the information mentioned above into the designated field on the page and press “track.”
- You can now track your order status.
The processing time for orders is 1-2 business days. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.
Estimated delivery times / country in business days:
| United States 7-9 d. | Belgium 10-14 d. | Bulgaria 10-14 d. |
| Israel 14-18 d. | Brazil 12-18 d. | Croatia 10-14 d. |
| Germany 10-14 d. | Finland 10-14 d. | Luxembourg 10-14 d. |
| Sweden 10-14 d. | Argentina 12-18 d. | South Africa 12-18 d. |
| Austria 10-14 d. | Czech Republic 10-14 d. | Thailand 10-14 d. |
| Canada 12-18 d. | Romania 10-14 d. | New Zealand 10-14 d. |
| France 10-14 d. | Mexico 8-12 d. | Cyprus 10-14 d. |
| Italy 10-14 d. | Slovakia 10-14 d. | Latvia 12-18 d |
| Spain 10-14 d. | Denmark 10-14 d. | Korea 5-8 d. |
| Switzerland 12-15 d. | Ireland 12-15 d. | Turkey 10-14 d. |
| United Kingdom 8-12 d. | Hungary 10-14 d. | Estonia 12-18 d. |
| Norway 10-14 d. | India 5-7 d. | Ukraine 10-14 d. |
| Colombia 12-18 d. | Australia 10-14 d. | Malaysia 10-14 d. |
| Netherlands 8-12 d. | Greece 10-14 d. | Malta 10-14 d. |
| Poland 8-12 d. | Portugal 12-18 d. | Lichtenstein 12-18 d. |
| Japan 10-14 d. | Philippines 1-5 d. |
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from EMS, DHL to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges.
Shipping & Handling Charges are as follows: $9.95
DAMAGE
If your Matsato order was damaged in transit, we will be more than glad to offer you a free of charge replacement, please contact our Customer Support Team via Contact us Form.
Please note that you will have to provide us with:
1. Pictures of the damaged item.
2. Pictures of the damaged packaging.
**The damaged item will have to be returned for inspection to our return address provided by our Customer Support Team**
Last Edited on 2022-06-14